Refund policy
We stand by the quality of our products. Therefore, we offer returns within 30 days from delivery.
Returns/ Exchanges
Please visit our Order Portal to initiate a return or exchange. You can contact hello@bleubully.com if you have any return questions. Filling out the details is critical to your return/ exchange process as each return reason has a specific functionality.
Return Window
We have a 30-day return policy, which means you have 30 days from delivery of your order to request a return.
Return Eligibility
In order to be eligible for a return you must have the order # and associated email address.
- Orders delivered within the 30-day return window.
- Receipt or proof of purchase (email order confirmation).
- All products used or unused delivered within the return window are eligible for return.
- Must return the original product unless otherwise instructed.
Refund Solutions
- Refund to store gift card (5% bonus reward)
- Refund to original payment method
- Exchange for original order value
- Green returns
Return Reasons
-Exchange - Different or Same Product
0% Restock, $0 Return Shipping
Please use the portal to initiate any exchanges. We will release the exchange once we receive the product back to our warehouse.
-Shipping Issues
0% Restock, $0 Return Shipping
Delivered but Cannot Find
All carriers provide proof of delivery. If the carrier shows "delivered" but you are unable to locate your package you will need to submit a claim form for a replacement or refund.
Delayed, Damaged or other Shipping Reasons
All carriers provide tracking. Issues from carrier need to be submitted with an insurance claim. Once you have filled out the claim we can process a replacement or refund.
-Incorrect Item Received
0% Restock, $0 Return Shipping
If we made a mistake and sent the wrong item, we will ship back the proper item at no cost to you. Please fill out all necessary steps in the return portal to submit this request.
-Ordered Incorrect or Multiple Items
10% Restock, $7 Return Shipping
After you submit an order you have 30 minutes to edit it. Please make sure your order is correct before it is fulfilled.
-Issue with Product/ Defects
0% Restock, $0 Return Shipping
Please fill out all steps in the Order Portal to submit a refund or exchange request for any product issues. You will need to provide an explanation, tell us whether the product has been taken out of the packaging or used, and submit photos of the issues and the tag showing the lot #. Please note that you have the Green Returns solution offered for any product defects.
-No Longer Want/ Changed Mind
10% Restock, $7 Return Shipping
We offer swatches so you can experience the luxurious and buttery soft fabric before a full purchase. If for some reason you are unhappy with supporting our small business and its product you can initiate a return or exchange using the Order Portal.
-Other (Please Specify)
10% Restock, $7 Return Shipping
For all other return reasons, please specify in the Order Portal why you are submitting a return.
Return Summary
We will notify you once we’ve received your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bleubully.com.
